To provide maximum details about our products and services, we have compiled the most frequently asked questions from internet users in this section.
If you couldn't find the answer to your question, please feel free to contact us by email. Click here: firstname.lastname@example.org
DEFINITIONS & GENERALITIES
- What is "virgin" oil?
- What differentiates balsamic vinegar with 1, 2, 3, or 4 leaves?
- What is the difference between tapenade and olive paste?
- How long can hazelnut oil be stored after opening?
- It seems that it is advisable to store oil away from light, does this apply to all oils?
- Are oils that have obtained the A.O.C. designation organic?
- Can we replace peanuts in a recipe with a bit of peanut oil?
- If I pay by credit card, how can I be sure that the transaction is secure?
- What is the procedure for payment by check?
IDENTIFICATION & PASSWORD
Definitions & Generalities
What is "virgin" oil?
The term "Virgin Oil" is strictly regulated. It refers to oils obtained solely through mechanical processes, clarified only by physical means, and that have undergone no chemical treatment or refining operations.
In other words, the fruit or seed is crushed, and the resulting oil is decanted, and possibly filtered. Through this method, the oils retain their flavors and aromas because they undergo no refining or deodorizing steps.
What differentiates balsamic vinegar with 1, 2, 3, or 4 leaves?
The leaves are a new quality indicator for Balsamic Vinegar of Modena. While Traditional Balsamic Vinegar of Modena, reserved for special occasions, is identified by its aging level (12 and 25 years), the legislation does not allow for age designation for the vinegar we regularly consume because it is possible to create blends from one barrel to another to maintain consistency in the product.
The leaf symbol, represented by vine leaves, was created to provide an indication of the vinegar's maturation level: 1 leaf corresponds to a young vinegar, 4 leaves correspond to an aged vinegar.
The older the vinegar, the sweeter and less acidic it becomes.
What is the difference between tapenade and olive paste?
The difference between tapenade and olive paste lies in the recipe and ingredients. They are simply not the same product.
Tapenade follows a strict and controlled recipe: it consists of at least 70% olives (green or black, for green tapenade and black tapenade, respectively), finely crushed with capers (more than 3% of the final composition) and anchovies (minimum 0.5%), and it must contain olive oil.
Olive paste is a culinary preparation based on olives that does not strictly adhere to the tapenade recipe. It highlights the taste of the olives, as it can be predominantly composed of olives.
Source: Code of fair practices for table olives, drafted by the Federation of Condiment Industries of France
Can we heat up Rapeseed Oil?
French regulations prohibit heating an oil that contains more than 2% linolenic fatty acid or omega-3. A study is currently underway to review this regulation, which does not exist in other countries.
Can we fry with Grape Seed Oil?
Grape seed oil is a good cooking oil that withstands heat well.
Can we use all types of olive oil for cooking?
Olive oil is a good cooking oil.
All types of olive oil can be used for cooking. It is preferable to use an ordinary quality oil for cooking and reserve high-quality oil to delicately drizzle over your already cooked dish as a finishing touch.
How long can Hazelnut Oil be stored after opening?
Our hazelnut oil can be stored for about a year after opening, which applies to all our oils. This is because the fruits are analyzed before being pressed, and any unhealthy fruits that could trigger oil degradation are eliminated.
It seems that it is preferable to store the oil away from light. Does this apply to all oils?
Light and heat are factors that can degrade oil. Keeping your oil in the kitchen cupboard or in the refrigerator door for walnut oil ensures good preservation.
Are oils with the A.O.C. (Appellation d'Origine Contrôlée) label organic?
- The A.O.C. label and the organic label are independent:
- The A.O.C. label is obtained if the production specifications defined by the regional appellation organization are respected, including geographical area of cultivation, olive varieties, cultivation methods, and harvesting methods.
- The organic label is awarded if no chemical treatment has been carried out throughout the production process, including cultivation and processing. The label is granted by a specialized control organization.
Can we substitute peanuts with a bit of peanut oil in a recipe?
Of course! Mille et une huile peanut oil is a virgin oil obtained through mechanical processes. Slightly roasted, peanuts yield an oil that retains the full aroma and nutritional qualities of the fruit. A drizzle of oil on a salad or hot dish is enough to bring back the taste of peanuts. This applies to the entire "Walnut and Seed Oils" range.
I'm a professional who is very interested in your products. Do you sell to professionals?
Absolutely! Please contact us at email@example.com to ask all your questions and receive all the information and sales terms for professionals.
How is my order secured?
You can place your order with complete security. After logging into our website, you will enter a secure site away from prying eyes.
For maximum security, the final step of the ordering process, the payment by credit card, is carried out directly on the website of our bank, Crédit Agricole. Their secure site ensures perfect security.
If I pay by credit card, how can I be sure that the transaction is secure?
The transaction is carried out on the bank's website: Crédit Agricole. The bank ensures maximum security on its secure server, just like on electronic payment terminals.
What is the procedure for paying by check?
At the end of your online order on the website, choose payment by check, validate your order, and if desired, print the summary. We will receive your order by email and will ship it upon receipt of your check by mail to the following address:
Mille et Une Huiles
21 bis rue Arnold Géraux
93450 L’Ile Saint Denis
Back to list of questions
Identification & Password
I have forgotten my password, what should I do?
On the page for identification, if you have already placed an order on our website, click on "I have forgotten my password." Enter your email address and you will immediately receive a temporary password in your email inbox. With this new password, return to the website and enter it in the "I have already placed an order" section. It will allow you to finalize your order.
- You can then change this password and choose one yourself: after logging in with the temporary password, click on "My Account" (in the green navigation bar of the shop area). Then, select "Change the password of my account." Enter the temporary password in the "Current Password" field, then enter your new password below and confirm it on the next line. Click "Continue," and you're done!
What are the shipping prices?
The shipping prices for our products are graduated based on the amount of your order AND variable depending on the destination. Refer to the table on the shipping page.
For your information, if your purchase is less than 35 euros, you will pay 15 euros for shipping. For purchases between 35 and 50 euros, the shipping fee is 10 euros. For purchases between 50 and 100 euros, the shipping fee is 5 euros. And for purchases over 100 euros, we offer free shipping.
(Pricing conditions for all shipments within metropolitan France).
How do you ship orders? Will we receive the products at our address?
Our products are shipped via Colissimo with signature upon delivery. You will receive the products at your home address, delivered by the postal service.
I want to buy gift sets to offer to my friends. Can I have them shipped to a different address than mine? How should I proceed?
Simply provide their address as the shipping address. We can include a personalized note upon your request.
What is the timeframe to receive the products I ordered?
The products are packaged and shipped via Colissimo suivi within France and Europe using the postal service.
The delivery times are 3 to 6 days for metropolitan France and 5 to 15 days for Europe.