Object

The present terms and conditions of sale aim to define the contractual relationship between, on the one hand:

S.A.S Mille et Une Huiles, 19 Bd Ventadouiro, 13300 Salon-de-Provence, France, phone: +33 1 49 79 09 56, Siret: 422 191 965 00058, VAT number: FR 56 422 191 965,

and the buyer, hereinafter referred to as "the Client," and the conditions applicable to any purchase made through the online store of Mille et Une Huiles, www.1001huiles.fr, hereinafter referred to as "the Online Shop" or "the Site," whether the buyer is a professional or consumer, and for orders placed by individual natural persons by telephone.

By placing an order for a product on 1001huiles.fr, the Client acknowledges:

• that they have full legal capacity;
• that their order is governed by these General Terms and Conditions of Sale, which the Client declares to accept without restriction or reservation. Any order implies acceptance, without reservation, of these General Terms and Conditions of Sale. This acceptance is not in any way conditional upon a handwritten signature by the Client. In accordance with the applicable provisions of the Civil Code, it is recalled that the validation of the order form as specified in Article 3 constitutes an electronic signature which has, between the parties, the same value as a handwritten signature.

Mille et Une Huiles reserves the right to modify its terms and conditions of sale at any time. In this case, the applicable conditions will be those in force at the time of the order confirmation by the buyer.

Article 1: Characteristics of the goods and services offered:

The offers appearing in the online store of Mille et Une Huiles are valid during the period of online presentation and within the limits of available stocks.

1001huiles.fr presents the various Products it offers for sale, as well as their detailed descriptions contained in the sections "our usage advice," "ingredients," "nutritional information," and "storage" of each product, providing the Client with the possibility to know, before placing a definitive order, the essential characteristics of each product that can be purchased on the Site, in accordance with the provisions of Article L.111-1 of the Consumer Code.

The photographs in the catalog are as faithful as possible but cannot ensure a perfect similarity with the offered product, particularly regarding colors.

Mille et Une Huiles may update this information at any time.

Article 2: Price

The prices of our products are indicated on the website in euros including VAT (all taxes included) excluding delivery charges.

Mille et Une Huiles reserves the right to modify its prices at any time. When placing an order, the products will be invoiced based on the rates in effect at the time of order validation.

The products remain the property of Mille et Une Huiles until full payment of the price.

Article 3: Placing orders

• Online: www.1001, user asked to translate the remaining part in the next message.
• By phone: +33 (0)1 49 79 09 56 (non-premium rate call).

To place an order on 1001huiles.fr, the Client must:

• Have the legal capacity to enter into a contract.
• Have an address in one of the countries we deliver to.
• Have a funded bank account allowing online payment of the order amount.

To add a Product to their cart, the Client will click on the "Add to cart" icon.
At any time, the Client can:

• Get a summary of the selected Products or modify their cart by clicking on the "Cart" icon accessible on each top page.
• Validate their cart by clicking on "Order".

Once their cart is validated, the Client must identify themselves to confirm their order.
The Client undertakes, in particular, to provide:

• Their first name, last name, phone number, and email address. The email address provided must be perfectly valid and fully functional.
• A postal address where delivery can be made during business hours from Monday to Saturday. This information is requested when placing an order so that Mille et Une Huiles can confirm the order(s) and ensure delivery.

Article 4: Order Confirmation

Confirmation by the Client

After reviewing the summary of their order, the Client will be asked to:

• Provide or confirm the delivery address and the billing address if different.
• Select the delivery method [...].
• Check the box "I have read the general terms and conditions of sale and I unreservedly accept them."

Your order confirmation constitutes acceptance of these General Terms and Conditions of Sale.

To make the payment, the Client is invited to click on "Order" and will be prompted to proceed with the payment by choosing their preferred payment method among the options provided.

Unless proven otherwise, the data recorded by 1001huiles.fr constitutes proof of all transactions between Mille et Une Huiles and its clients.

Confirmation by Mille et Une Huiles

Upon receiving payment from the Client, Mille et Une Huiles validates the order.

Upon receipt of orders, Mille et Une Huiles ensures the coherence of the provided data.

A confirmation email and invoice are then sent to the Client, indicating:

• The order number;
• Payment confirmation;
• The delivery and billing address of the Client;
• The order number;
• The order summary (description of the ordered Product(s), quantity, price);
• The delivery charges;
• The total amount of the order, including all taxes.

In accordance with the provisions of Article L.122-1 of the French Consumer Code, Mille et Une Huiles is entitled to refuse any abnormal order made in bad faith or any unpaid order due to fraudulent use of a credit card.

Article 5: Availability

Our product offers are valid as long as they are visible on the website, subject to available stock. In the event of a product unavailability after placing your order (stock error, product breakage), we will inform you by email or phone. We will then offer you the following options:

• Delaying delivery until the product is restocked, if possible,
• Refunding in the form of a voucher,
• Replacing with products of your choice with an equivalent value to the missing products,
• Refunding the missing product(s) by credit card, check, or PayPal within 10 days,

The validation will be suspended until we receive your response.

Article 6: Delivery

Delivery is available in metropolitan France, as well as in the following countries: Germany, Austria, Belgium, Spain, Ireland, Italy, Luxembourg, Netherlands, Portugal, United Kingdom

For shipments outside the mentioned areas above, please contact us at export@1001huiles.fr or cb@1001huiles.fr

Delivery times

Orders placed on the Mille et Une Huiles online store are recorded upon receipt of the corresponding payment.

We commit to delivering the orders:

• To destinations in metropolitan France: within 3 to 5 working days following receipt of payment
• To destinations in metropolitan France: within 3 to 5 working days following receipt of payment

The delivery times indicated here are valid under normal service conditions and for shipments made by our usual carriers.

If the processing of your order (especially due to package weight...) requires a specific routing solution, the delivery times will be specified during your order. If these times do not meet your satisfaction, you will have the option to cancel your order.

Shipments

Purchases made on the Mille et Une Huiles online store can be delivered to the address chosen by the buyer, even if it differs from their residential address.

The customer selects their preferred carrier during the order validation.

The amount of the delivery fees paid by the customer is indicated on the order validation page. It is calculated based on the order amount, delivery address, and transport solution chosen by the customer. The fees are summarized in the table below:

Shipping fees

Article 7: Payment Methods

Orders placed on the Mille et Une Huiles merchant website can be paid by three distinct methods:

Payment by credit card

Payment by credit card (Visa, MasterCard, American Express, other blue cards (e-Carte Bleue)) involves redirecting the buyer to the secure Cyberplus server page of Banque Populaire. The collection of confidential information takes place on the bank's website, and after authorization, this information is immediately destroyed.
In case of refusal by the bank, the order will be automatically canceled, and the Client will be informed by Mille et Une Huiles.

Mille et Une Huiles uses a payment service provider and therefore never has access to the confidential information related to the Client's payment method.

Payment through PayPal

PayPal is a service that allows users to make online purchases without disclosing their bank details. The banking information is held by PayPal after the buyer has opened an account. Mille et Une Huiles does not have access to this information.

Payment by check

The buyer can also pay for their order by check issued by a bank located in mainland France or Monaco, payable to:
Mille et Une Huiles, Parc de la Saussaie, 10 bis rue du Moulin vert, 94400 Vitry/Seine. In this case, the order will be processed upon check clearance.

No payment extension is granted, and orders are not shipped until payment has been received and cleared. Without any communication from the Client, Mille et Une Huiles reserves the right to cancel an order if the check payment has not been received within 30 days.

Discount Codes

As part of promotional activities, Mille et Une Huiles may offer discount codes to its customers. The discount code must be entered at the order summary stage to be valid.

Discount codes are applicable only to the value of the products, which must reach at least the value of the discount code and cannot be applied to shipping costs. This offer is not cumulative. Discount codes are not retroactive and cannot be applied once the order has been placed. Discount codes that offer free products are valid subject to available stock. Discount codes are valid until their expiration date.

Article 8: After-Sales Service

Returns and Right of Withdrawal:

In accordance with articles L.120-20 and following of the Consumer Code, the buyer has a period of fourteen (14) days to exercise their right of withdrawal without having to provide any justification or incur penalties, except for return costs. The fourteen-day period starts from the day following the date of receipt of the items. The return of goods is at the expense of the Client, except in cases where Mille et Une Huile explicitly offers to cover the costs.

In the case of a return, please return your purchases, accompanied by their delivery documents and original packaging, to the following address:

Mille et Une Huiles, Parc de la Saussaie, 10 bis rue du Moulin vert, 94400 Vitry/Seine, France.

Incomplete, damaged, soiled, or items outside their original packaging will not be accepted for return. Opened or partially used food products will not be accepted for return.

Download the retraction form

Parcel Returns

In case of parcel return due to an incorrect address provided by the customer or parcel being held, we will notify you as soon as possible. A second shipment can be made at the customer's expense. If the customer prefers to cancel their order, it will be refunded excluding shipping costs.

Lost/Undelivered Parcels

In the event of a lost parcel during transportation (if the carrier misplaced the parcel during transit, resulting in non-delivery to the customer), Mille et Une Huiles undertakes to ship a second parcel with the contents of the order at its own expense to honor the order.

Mille et Une Huiles will then request the recipient to provide a sworn statement indicating the non-receipt of the parcel, with a commitment to refuse the first shipment in case it eventually arrives. This statement will be used to file a complaint with the carrier and potentially with the police authorities.

If the second shipment does not reach its destination, Mille et Une Huiles will proceed with a refund for the original order.

Defective or Damaged Products / Order Preparation Errors

All products provided by Mille et Une Huiles benefit from the legal warranty as provided by articles L. 217 and following of the Consumer Code. In case of non-compliance with a sold product, it can be returned to Mille et Une Huiles, which will take it back, exchange it, or refund it.

We kindly ask you to contact the After-Sales Service teams of Mille et Une Huiles to describe the encountered problem in detail: ecommerce@1001huiles.fr

Mille et Une Huiles will carry out all necessary verifications and may request additional information or relevant photos from the customer. Based on that, Mille et Une Huiles may respond favorably or unfavorably to the customer's requests. If the response is positive, Mille et Une Huiles will refund or exchange, at its own expense, the apparently defective, damaged, or faulty products.

In case of order preparation errors where the products were not received by the customer, they will either be refunded or re-shipped at the expense of Mille et Une Huiles.

If applicable, Mille et Une Huiles will request the return, at its own expense, of products that were not ordered by the customer and were shipped in error.

Article 9: Refund

Refunds for products will be made as soon as possible and no later than 30 days from the date the right was exercised. The refund will be made at the discretion of Mille et Une Huiles:

• For payments made by credit card, either by crediting the customer's bank account or by check.
• For payments made by check, refund will be made either in the form of a voucher or by a bank check addressed to the customer who placed the order and to the billing address.

Article 10: Liability of Mille et Une Huiles

Mille et Une Huiles disclaims all liability, civil or criminal, that may arise from improper use of the products sold or for damages for which the responsibility lies with the supplier of the incriminated product.

Mille et Une Huiles reserves the right to remove or modify any content published on its website for legal or technical reasons.

Article 11: Protection of Personal Data & Confidentiality:

In accordance with the Data Protection Act of January 6, 1978, the internet user with an account on the Mille et Une Huiles website has the right to access, modify, rectify, and delete data concerning them. This right can be exercised through the "My Account" section of the website 1001huiles.fr or by mail to the following address:

Mille et Une Huiles
Parc de la Saussaie
10 bis rue du Moulin vert
94400 Vitry/Seine
France

Users of the 1001huiles.fr website are also informed that Mille et Une Huiles transmits non-personal data to an authorized third party (Google, Prestashop...) through the use of third-party cookies for the purpose of collecting and using browsing data of users of the 1001huiles.fr website. These authorized third parties use the browsing data of users of the 1001huiles.fr website in accordance with the provisions of the Data Protection Act as amended by the law of August 6, 2004, and in accordance with its

Mille et Une Huiles is committed to ensuring the confidentiality of the information provided by the buyer. In addition, the email address files held by Mille et Une Huiles are only used by the company itself for order processing or commercial communication purposes. No email address is sold, given, transferred, or exchanged.

No information or advertising is sent by email without the consent of our customers. Mille et Une Huiles does not send spam.

Article 12: Intellectual Property

All elements of the 1001huiles.fr websites are and remain the exclusive intellectual property of Mille et Une Huiles. No one is authorized to reproduce, exploit, distribute, or use, in any capacity and even partially, elements of the website, whether they are software, visual, or sound.

Our team is here to assist you
Suggestions, questions, desires, remarks: our consumer service is at your disposal:
By email: info@1001huiles.fr
By phone: +33 (0)1 49 79 09 56
By mail: Mille et Une Huiles, Parc de la Saussaie, 10 bis rue du Moulin vert, 94400 Vitry/Seine, France